Terms of Service

Overview

This website is operated by Bitcoiner.io. By accessing or using this website and purchasing from us, you (“the user” or “customer”) agree to be bound by these Terms of Service, which include additional terms and policies referenced herein.

By accessing any part of the site, you agree to these Terms of Service. If you do not agree, you must not use this website.

Bitcoiner.io operates as a print-on-demand business. All products are custom-made and fulfilled by third-party providers (such as Printful, Printify, and Gelato). This means orders are fulfilled directly by these suppliers and shipped from various locations. Processing and delivery times may vary depending on the supplier and shipping destination. Issues related to order fulfillment, delays, or defects must be addressed in accordance with the policies of the respective print-on-demand supplier. By purchasing from Bitcoiner.io, you acknowledge that these terms apply to your order.

Online Store Terms

By using our store, you confirm that you are at least the age of majority in your country of residence, not using our products for any illegal or unauthorized purpose, and not violating any applicable laws (including copyright or trademark laws). Any breach of these terms may result in termination of services without prior notice.

Product Information and Fulfillment

Bitcoiner.io sells print-on-demand products, and all orders are processed through third-party suppliers. Product images are for illustrative purposes only. The actual product may vary slightly due to printing methods, material availability, or display settings. Orders cannot be modified or canceled once sent for production. Double-check your order before confirming. Descriptions, prices, and stock availability are subject to change without notice.

Shipping and Delivery

Delivery times vary based on supplier location and shipping provider. We are not responsible for delays caused by carriers, customs, or logistical issues. Customers must provide accurate shipping information. Bitcoiner.io is not liable for orders lost due to incorrect addresses. If tracking states an order is delivered but you haven’t received it, contact your local courier. We cannot offer replacements/refunds in such cases.

Returns and Refunds

We do not accept returns or exchanges unless the product is defective or incorrect. To request a replacement/refund, contact us within 7 days of delivery with photos of the issue, shipping label, and order number. Refunds are NOT issued for incorrect size selection, address errors, or delays due to customs/third-party suppliers.

Pricing and Billing

Prices may change without notice. Payment is required at checkout. Orders process only after payment confirmation. Fraudulent transactions will be canceled, and the customer notified.

Intellectual Property

All content (text, images, logos, designs) belongs to Bitcoiner.io and may not be copied or redistributed without permission. Customers may not resell, modify, or redistribute our designs.

Governing Law

These Terms are governed by the laws of Singapore. Disputes will be resolved in Singaporean courts.